We stand behind our work.
If we make an error with your order, we will replace it at no charge. That includes misprints, miscuts, shipping errors, and other mistakes on our end.
Our goal is simple: if the problem was caused by us, we fix it.
If We Made a Mistake
We will replace orders affected by errors we caused.
Examples include:
- misprints
- miscuts
- wrong items sent
- shipping errors caused on our end
- other production mistakes that do not match the approved order
If there is a problem like this, contact us and we will work to make it right.
What to Do If There Is an Issue
If your order arrives with a problem, please reach out as soon as possible.
Include:
- your order number
- a short description of the issue
- clear photos if applicable
This helps us review the problem quickly and move toward a replacement.
Replacements for Order Errors
If we confirm the issue was caused by us, we will replace the affected order for free.
We want the process to be straightforward. The point of this page is not to make customers argue over obvious mistakes. If we got something wrong, we will correct it.
Shipping Issues
If there is a shipping error caused by us, we will address that as well.
This includes situations where the wrong order was sent or shipping instructions were handled incorrectly on our end. If that happens, contact us and we will review the issue and arrange the appropriate replacement.
Our Standard
We want customers to feel confident ordering from PrintInvitations.
That means:
- clear communication
- accurate production
- careful finishing
- support if something goes wrong
Mistakes should be rare, but if one happens, we take responsibility for it.
What You Can Expect
If PrintInvitations makes an error, we will replace the order for free.
That includes misprints, miscuts, shipping errors, and similar issues caused by us. Contact us with your order details and photos of the issue, and we will help resolve it.